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Urban Affairs Review, Vol. 34, No. 5, 667-690 (1999)
DOI: 10.1177/10780879922184130

Explaining Citizen-Initiated Contacts with Municipal Bureaucrats

Lessons from the Atlanta Experience

John Clayton Thomas

Julia Melkers

Georgia State University

Citizen-initiated contacts represent an important, yet perplexing, category of political participation. The authors attempt to provide a comprehensive explanation of when and why citizens initiate contacts. They draw from prior research to summarize knowledge about these contacts and the measurement problems that have plagued earlier research. To explore the bases for citizen-initiated contacts, they use survey data on contacts with various municipal departments of the city of Atlanta. Logistic regressions of 15 different types of contacts reveal perceived needs as the most consistently significant predictor of most types. The influence of socioeconomic status over contacting is indirect.


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